Cancellation/Refund Policy

Booking Cancellations

• Cancellations made at least 7 days prior to the reservation date are eligible for a 100% refund. Cancellations made within 7 days of the reservation date or no-shows will incur a 100% cancellation charge.
• No refunds will be provided for cancellations made within 7 days of the scheduled activity.

Refunds

• Refunds will be processed using the original payment method.
• Please allow 4-7 business days for the refund to be reflected in your account.

Weather and Unforeseen Circumstances

• In the event of adverse weather conditions or unforeseen circumstances, One Light Stays reserves the right to cancel or reschedule activities.
• In such cases, customers will be offered the choice of a full refund or rescheduling.

Participant Cancellations

• If a participant wishes to cancel their individual participation in a group activity, the cancellation policy still applies.
• Group organizers are responsible for communicating and enforcing the cancellation policy with their participants.

Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Email: booking@onelightstays.com

Thank you for using "One Light Stays." We hope you enjoy your experience!